Now with our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days to raise a return request by just following the below-mentioned procedures:
Raise a return request by calling our customer number at +91-5414-250250, +91-9415170201 or by sending us the return request mail on our customer support email id “vbrinstitute@gmail.com “.
Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement/refund (as per the situation).
Ideally, in replacement, we do a reverse pickup of the product which is “Damaged, Defective, or Not as described (Customer not liking)” from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described (Customer not liking)” and we have a done the quality check on the same (for damaged and defective items).
Replacement is subject to availability of the product. If the product is out of stock you will receive a “Refund” of the product amount paid while purchasing.
The buyer will be responsible for the return shipping and insurance costs.
Note:
Exceptions:
Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:
- If the return request is made after the specified time frame (15 days from the date of delivery-48 hours for damaged and defective).
- Anything missing from the package like the price tag, accessories, labels, original packing, etc.
- The product is damaged due to misuse, physical damage or any other damage done by human error, etc.